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Q&A

How do I sign up at KOOOT.com?

Click on Register, which can be found at the top right of any KOOOT.com page.

Too lazy to look for it? Ctrl F and type “register.”

Now enter and submit your details and you’re set!

What happens if I sign up at KOOOT.com?

We won’t spam you. We'll make sure you're the first to know about deals and offers and you’ll receive a dose of smile-inducing content.

Is it safe to shop on KOOOT.com?

Absolutely! Get your doubts cleared here.

When is my order going to arrive?

It depends on where you are. Check out our delivery policy here.

Oops! I ordered the wrong size/color.

That’s okay! If your item hasn’t been delivered yet, give our call center a call at +971 4 701 8600 and ask them to change the details. This is subject to the availability of the product.

I want to return my order.

You can return an item that you've purchased from KOOOT.com within 5 calendar days from receipt by calling +971 4 701 8600 to arrange pick-up. You’ll then receive buying credit on your KOOOT.com account.

Please note that returns are subject to the following conditions:

- Items marked as non-returnable, including but not limited to lingerie, earrings, and swimwear, will not be considered for return.

- The item must have been delivered within 5 calendar days.

- The item must not be damaged. If an item is found to be damaged after return, the customer will not receive buying credit.

- The item must have any and all tags on and must be returned with its original packaging.

- The customer receives the price of the item as positive balance on their account. The customer is not compensated for shipping cost. The credit balance is valid for 6 months.

In case of a product return or decline of receipt upon delivery, the above return policy applies.

I want to exchange my order.

Lucky for you, exchanges are so easy when shopping online! Just call +971 4 701 8600 to arrange pick-up given that it’s within 5 days from delivery. You can then re-order the item online. Please note that exchanges are subject to availability.

How can I sell my product on KOOOT.com?

Find out here.

Can I sell used products on KOOOT.com?

Nope.

Can I buy things on KOOOT.com if I don’t have a credit/debit card?

Yes! You can pay by cash on delivery. Make sure you have the exact amount at the time of delivery.

I’m too lazy to go get my credit card from my purse.

That’s okay. You can pick the cash on delivery option.

I’ve moved. How can I change my shipping address?

Go to “My Account” and change your address through the address book.

How can I leave a review?

Go to the product you have purchased. Under the product, enter your review and click “submit review.” Your comment will be posted after we've made sure it isn't spam.

I don’t have a PO box. Can I still order?

You don’t need a PO Box to order on KOOOT. All you need is a home or office address where you can receive the item.

What’s the difference between the Global Mall and the Women’s Souq?

Shopping at the Global Mall gives you access to great products from global brands you can’t get where you live.

Shopping in the Women’s Souq gives you access to great products from women in your local and regional community.

I received the wrong item.

Firstly, we’re sorry for the mix-up. Please arrange for a return or exchange by calling +971 4 701 8600.

Can I buy a gift card for my buddy?

Yes! Get it here.

Why didn’t my card payment go through?

Check your bank statement to see if the payment went through. If not, try contacting your bank.

Where do you deliver?

Currently, we deliver to the UAE, Kuwait, Bahrain, Saudi Arabia, and Oman. But if you're somewhere else, don't worry! Get in touch with us and let us know. Keep your eye on our social media channels for our news.

I forgot my password.

No worries. Under Log In, enter your email and click “forgot your password?”. We’ll send you an email to clear things up. Don’t forget to write it down somewhere next time.

Can I return sale items?

Yes, you can return sale items, as long as you do so within five calendar days.

Can I come try on an item?

Your home is your changing room (so you don’t need to suffer from broken locks and cramped spaces). Try on what you buy and, if you don’t like it, we make it easy for you to exchange it for something you'll love.

Am I charged an import tax?

Any import tax is included in the shipping price on checkout. There are no surprise charges at the time of delivery.

How can I contact you?

Get in touch at talktous@kooot.com or here.

How much is delivery?

That depends on the weight of your order and your location. Shipping charges are spelled out exactly upon checkout.

Do you have free shipping?

Yes! We offer free shipping for customers with orders over AED 300.