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Terms and Conditions

Acceptance of terms

By entering and using, you agree to’s Terms and Conditions, outlined heretofore in this terms of service agreement. Any guidelines, rules, or policies are applicable to you, and they may be modified by at any time.

Disclaimer of liability

Neither nor its contributors and partners shall be held liable for any incorrect, harmful, or illegal use of information provided on the website. is not liable for any errors or omissions made in information supplied on the website. In no way is liable for damages caused by negligence, misuse, error, or consequential damages caused by products sold or information supplied on the website.

Furthermore, is not liable if/when parts of or the whole website are offline. does not guarantee service will be error-free.

Intellectual property rights

All content available to the user on, including but not limited to graphics, text, banners, video, and audio, is the property of and affiliated partners. These are intended for users’ personal use. Reproduction of the content must give due credit to, and can only be done for personal use.’s content may not be used for commercial purposes and users will be liable if they sell, reproduce, or modify content for non-personal use without prior authorization.

If you see a copyright infringement on, please contact us to inform us.

Advertisements reserves the right to display paid advertising throughout the website.


Users agree to receiving email correspondence and website notifications from

Account creation is not responsible for the consequences of a user sharing account details with somebody else.
We reserve the right to ask for your identification at any time if we suspect it is a fraudulent account.
Minors under the age of 18 are prohibited from registering as a user of this website and are not allowed to transact on the website.

Account termination

User accounts may be terminated without notice under the following conditions:

  1. Fraudulent accounts
  2. Inability to comply with community guidelines on more than 3 separate instances
  3. Inability to pay for products ordered on more than three separate occasions
  4. Distribution of malicious content or disruption of service, including but not limited to, viruses, phishing, or any other technologically harmful actions reserves the right to terminate accounts for other abuses not mentioned above.

Security operates on a secure server. Any payments made through the website are made through PayTabs, a secure and safe payment gateway that ensures credit card information is safe. will never ask users to provide credit card information via email. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. The cardholder must retain a copy of transaction records and Merchant policies and rules. We accept payments online via Visa and MasterCard. At checkout point, if you have selected AED as your currency, the final bill will be in AED. If you have selected any other currency, the final bill will be in USD. is not liable for purchases made through a stolen or borrowed credit card.

Product reviews

Users are entirely responsible for the reviews they post. reserves the right to save or redistribute reviews written by customers.

Ordering products – re-sale

Users acknowledge that products are for personal use and not to be used for re-sale or other commercial purposes.

Ordering products – delivery policy

Customers are responsible for the settlement of any and all shipping costs, which is to be calculated and stated clearly upon check-out.

If the customer is paying online, delivery will only occur once the payment has been deducted. If the customer has chosen cash on delivery, the order will only be handed over once the order has been paid for in full.

Customers in the UAE will receive their orders within 24 and 48 hours of address confirmation. UAE customers in out of service areas may receive their order later than 48 hours after order. Customers in Kuwait, Saudi Arabia, and Bahrain will receive their order within 48 and 72 hours of address confirmation. and its logistics partner are not responsible for delivering orders within the set time frames if the customer fails to confirm their address. is not liable for failure to deliver within the stated time frames should any unavoidable occurrence or circumstance arise that is outside’s control. allows 3 extra days which are considered acceptable delivery times. further is not liable for condition of packaging materials at arrival.

KOOOT will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.

Ordering products – return policy

Users wishing to return an item they have purchased agree to the following conditions:

- The item must have been delivered within 5 calendar days.

- Items marked as non-returnable, including but not limited to lingerie, earrings, cosmetics and swimwear, will not be considered for return.

- The item must not be damaged. If an item is found to be damaged after return, the customer will not receive buying credit.

- The item must have any and all tags on and must be returned with its original packaging.

- The customer receives the price of the item as positive balance on their account. The customer is not compensated for shipping cost. The credit balance is valid for 6 months.

The above return policy applies if the customer has received the item and if the customer refused the item on delivery.

Ordering products – unavailable product will state stock unavailability of a product on the product page, or will otherwise advise the user if unavailable. If the user does not respond, the order will be canceled.

Ordering products – payment

Users’ orders are only confirmed once payments are deducted, unless they have chosen the cash on delivery option. Users using cash on delivery must have exact cash on hand in order to receive their order. “Bargaining” for a lower cost is not acceptable and will constitute one strike, three of which result in termination of account.

Ordering products – warranty

Products sold on, whether through the women’s souq or the global mall, are not subject to warranty. is not liable for damages found or incurred on the products after receipt of the item.

Ordering products – order rejection reserves the right to reject a user’s order based on unavailability of product, shipping, or other intervening circumstance. In this case, the user will receive a full refund.
Refunds will be done only through the Original Mode of Payment.

Customer information

Users are responsible for keeping their information, including address and payment information, updated at all times. is not liable for inaccurate or incomplete personal information provided by the user, including but not limited to, shipping address.

Dispute settlement

Users agree to resort to’s communication channels privately if they encounter any problems or have any disagreements.

Conversations – Content ownership and its contributing writers reserve ownership rights over posts published on the website. Users are liable to legal action should any content be distributed, shared, or appropriated without proper attribution to as the source.

Conversations – Linked sites

We are not in control of or responsible for the content published in websites we have linked to in our posts.

Conversations – Contributors

Views expressed by contributors must abide by our community guidelines. does not claim to support or share the views of any of our guest contributors or featured individuals or groups.

Conversations – Comments

Comments written by users are entirely the responsibility of users. All comments must comply with the community guidelines. Comments must also not reveal a user’s address, phone number, or any information that puts the user or someone else’s security at risk. reserves the right to delete comments that disagree with our community guidelines or law.

Commenting is linked to social media accounts. is not liable for what appears on users’ social media profile.

Cookies policy

Our website uses cookies. Cookies are small files that allow us to access some of your behavior on our website in a way that improves your experience. We only have personal information you’ve given us. As outlined above, we will never share your information with a third party. You can view the cookies on your browser through your settings.

Ruling law

The present Terms and Conditions are subject to UAE law. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. United Arab Emirates is our country of domicile.